Terms of Service for myCARI

Agreement to Terms

These Terms of Service (“Terms”) constitute a legally binding agreement between you and MLPipes LLC (“Company,” “we,” “our,” or “us”) regarding your use of the myCARI mobile application (the “App”).

By downloading, installing, or using myCARI, you agree to be bound by these Terms. If you do not agree to these Terms, do not use the App.

Related Documents:

• Privacy Policy
• HIPAA Authorization Notice
• Care Team Member Agreement

Description of Service

myCARI is a personal health management application that provides:

• Health and vital sign tracking
• Medication management and reminders
• Medical appointment scheduling
• Integration with Apple Health
• Healthcare provider integration (Epic MyChart, Cerner, etc. via FHIR)
• Care team collaboration features
• AI-powered health insights and daily coaching
• AI Meal Tracker (photo-based nutrition logging)
• Secure messaging between care team members (individual and group)

Eligibility

To use myCARI, you must:

• Be at least 18 years of age (or the age of majority in your jurisdiction)
• Have the legal capacity to enter into these Terms
• Not be prohibited from using the App under applicable laws

If you are using myCARI on behalf of someone else (as a caregiver), you represent that you have proper authorization to do so.

Account Registration

Creating an Account

• You must provide accurate, current, and complete information
• You are responsible for maintaining the confidentiality of your account credentials
• You must notify us immediately of any unauthorized access to your account

Account Security

• Use strong, unique passwords
• Enable biometric authentication when available
• Do not share your account credentials with others
• You are responsible for all activities under your account

Subscription and Payments

Pricing Plans

myCARI offers three tiers of access:

Free Trial

All new users receive a 30-day free trial with full access to premium features.

• No credit card required to start your trial
• Full access to all premium features during trial
• Trial begins when you create your account
• At the end of 30 days, you will be automatically moved to the Free Tier unless you subscribe
• You will receive reminders before your trial ends (Day 7, Day 21, Day 27)

Free Tier

The Free Tier is available to:

• Trial users who choose not to subscribe after their 30-day trial
• Care team invitees who choose not to subscribe after their 30-day trial
• Canceled subscribers after their paid period ends

Free Tier users can continue using myCARI indefinitely with limited features:

Important: Your health data is never deleted when you move to Free Tier. All your historical data remains accessible within the Free Tier feature limits.

Care Team Access

For Primary Users (Subscribers)

Premium subscribers can invite unlimited care team members to view and collaborate on their health data at no additional cost.

For Care Team Invitees

When you are invited to join someone's care team:

1. 30-Day Free Trial - Care team invitees receive a full 30-day premium trial, just like new users
2. Care Team Access is Always Free - Viewing the Primary User's health data (as their care team member) is always free, regardless of your subscription status
3. After Trial Ends - You are moved to the Free Tier unless you subscribe
4. Optional Premium Upgrade - Subscribe only if you want premium features for your own health tracking

What Care Team Invitees Can Do for FREE (Forever):

• View the Primary User's health data (based on permissions granted)
• Receive SOS and fall detection alerts from the Primary User
• Send messages to the Primary User and other care team members
• Log vitals and medications on behalf of the Primary User (if permitted)

What Requires Premium (For Your Own Account):

• Tracking more than 3 of your own medications
• Inviting care team members to view your own data
• AI Health Coach for your own health
• AI Meal Tracker for your own meals
• MyChart/FHIR import for your own medical records

Professional Caregivers

Care team members can be on unlimited care teams — ideal for professional caregivers, home health nurses, or family members caring for multiple people. No subscription required to serve as a care team member.

Billing

• Subscriptions are billed in advance on a recurring basis
• Payment is processed through Apple's App Store
• Prices may change with 30 days notice
• Price changes do not affect current subscription period

Subscription Cancellation

You may cancel your subscription at any time. Cancellation prevents future billing but does not terminate your current subscription period.

Monthly Subscriptions

• Upon cancellation, your subscription remains active until the end of your current monthly billing period
• You retain full access to all premium features until that date
• No further charges will be made after cancellation
• At the end of your billing period, you will be downgraded to the Free Tier

Annual Subscriptions

• Upon cancellation, your subscription remains active until the end of your current annual billing period
• You retain full access to all premium features until that date
• Annual subscriptions are non-refundable. We do not provide prorated refunds for unused portions of annual subscriptions.
• No further charges will be made after cancellation
• At the end of your billing period, you will be downgraded to the Free Tier

Example: If you purchase an annual subscription on January 1, 2026, and cancel on June 15, 2026, you will retain full premium access until December 31, 2026. No refund will be issued for the remaining 6 months, and you will not be charged again on January 1, 2027.

How to Cancel

• App Store Subscriptions: Cancel through Settings → [Your Name] → Subscriptions on your iOS device
• Cancellation must be completed at least 24 hours before your renewal date to prevent the next charge

Data Retention After Cancellation

• Your health data is retained and remains accessible
• Free Tier limitations apply after your subscription period ends
• You may re-subscribe at any time to regain premium access

Refund Policy

General Policy

• Monthly subscriptions: Non-refundable once the billing period begins
• Annual subscriptions: Non-refundable. No prorated refunds for unused time.

Exceptions

Refunds may be considered in limited circumstances:

• Technical issues preventing app functionality that cannot be resolved by our support team
• Billing errors or duplicate charges
• Within 14 days of your first-ever subscription purchase (first-time subscribers only)

To request a refund exception, contact support@mlpipes.ai with your account email and a description of the issue.

App Store Refunds

If you subscribed through the Apple App Store, refund requests must be submitted directly to Apple through their standard refund process. Apple's refund policies apply to App Store purchases.

Platform Role and Care Team Disclaimer

MLPipes LLC operates myCARI solely as a technology platform facilitating communication between users and their personally-selected care team members.

What We Are NOT:

• A healthcare provider or medical facility
• An employer or supervisor of care team members
• A home health agency or care placement service
• An emergency response service
• Responsible for care team member conduct

MLPipes LLC does not employ, train, supervise, credential, or control care team members. Users are solely responsible for selecting appropriate care team members and verifying their qualifications.

User Conduct

Acceptable Use

You agree to use myCARI only for lawful purposes and in accordance with these Terms.

Prohibited Activities

You agree NOT to:

• Use the App for any illegal purpose
• Impersonate another person or entity
• Interfere with or disrupt the App's functionality
• Attempt to gain unauthorized access to our systems
• Upload viruses, malware, or malicious code
• Harvest or collect user information without consent
• Use the App to harass, abuse, or harm others
• Reverse engineer, decompile, or disassemble the App

Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, MLPIPES LLC SHALL NOT BE LIABLE FOR ANY:

• Indirect, incidental, special, consequential, or punitive damages
• Loss of profits, data, use, goodwill, or business opportunities
• Personal injury, illness, worsening medical condition, or death
• Damages arising from care team member conduct, negligence, or failure to respond
• Damages arising from SOS feature use or non-response
• Damages arising from notification delivery failures
• Damages arising from reliance on myCARI data or information

Liability Cap: OUR TOTAL LIABILITY SHALL NOT EXCEED THE GREATER OF: The amount you paid us in the 12 months before the claim, or Twenty-Five Dollars ($25.00 USD).

Indemnification

You agree to indemnify, defend, and hold harmless MLPipes LLC, its officers, directors, employees, agents, and affiliates from and against any and all claims, damages, losses, costs, and expenses arising from:

• Your use of myCARI
• Your violation of these Terms
• Any dispute between you and a care team member
• Any claim that your use of myCARI caused harm to a third party

Dispute Resolution

Before filing a claim, you agree to contact us at support@mlpipes.ai to attempt informal resolution. Any disputes not resolved informally shall be resolved through binding arbitration under the rules of the American Arbitration Association.

CLASS ACTION WAIVER: YOU AGREE TO RESOLVE DISPUTES ON AN INDIVIDUAL BASIS AND WAIVE ANY RIGHT TO PARTICIPATE IN CLASS ACTIONS.

Governing Law

These Terms are governed by the laws of the State of Nevada USA, without regard to conflict of law principles.

Apple-Specific Terms

For iOS App users:

• These Terms are between you and MLPipes LLC, not Apple
• Apple has no obligation to provide maintenance or support
• Apple is not responsible for addressing claims related to the App
• Apple is a third-party beneficiary of these Terms

Contact Information

For questions about these Terms:

MLPipes LLC

• Email: support@mlpipes.ai
• Legal: legal@mlpipes.ai
• Website: https://carihealth.ai
• Address: 5725 S Valley View Blvd Ste 5 PMB 471045, Las Vegas, Nevada 89118-3122 US

These Terms of Service were last updated on January 19, 2026.

Version History:

• v1.4 - Enhanced pricing section with Free Tier as a plan, clarified care team invitee 30-day trial and Free Tier downgrade
• v1.3 - Added comprehensive Subscription Cancellation and Refund Policy sections with clear annual subscription non-refund policy
• v1.2 - Added comprehensive disclaimers: Product Classification, Medical Disclaimer, Platform Role and Care Team Conduct Disclaimer, SOS Feature Disclaimer, enhanced Limitation of Liability and Indemnification sections
• v1.1 - Added 30-day free trial, Free Tier details, AI Meal Tracker terms, group messaging, Care Team Member Agreement requirement
• v1.0 - Initial Terms of Service